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Use of Phone Numbers for Order-Related Communication

By submitting your order, you consent to us using the phone number provided at checkout for the sole purpose of communicating about your order. This may include:

Verifying or updating your shipping address

Notifying you of delivery or pickup issues

Confirming order changes, refunds, or exchanges

Coordinating time-sensitive matters that require your response within 24 hours

These messages may be sent via SMS or phone call and are strictly limited to urgent, order-related communication. All non-urgent communication will be sent via email.

privacy policy

Futurexcel Ventures Inc., operating under the trade name SMILE PCHS, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share customer data.

Information We Collect

We collect personal information including your name, email address, phone number, shipping address, and payment details during the order process.

How We Use Your Information

Your information may be used to:

  • Fulfill and ship your orders
  • Send marketing emails, SMS updates, or product announcements
  • Provide customer service and support
  • Improve website functionality and user experience

Sharing of Data

We may share your data with:

  • Website plugins and integrated tools for marketing, analytics, and order fulfillment
  • Shipping carriers for the purpose of delivering your order
  • Payment processors (we do not store or access your payment data directly)

Marketing Communications

By placing an order, you agree to receive marketing messages and order updates via email, SMS, or phone. You can unsubscribe at any time through provided links or by contacting us.

Payment Information

All payments are securely processed via third-party gateways. In rare cases, a duplicate or pending charge may appear due to a pre-authorization check. If you notice this, please contact our team immediately.

Terms & Conditions

Welcome to SMILE PCHS, operated by Futurexcel Ventures Inc. By accessing our website or placing an order, you agree to these terms and conditions:

  • Orders typically ship within 1–2 business days.
  • In high-demand periods or out-of-stock situations, shipping may take up to two weeks.
  • We reserve the right to cancel or refuse any order at our discretion.

Product Availability

All sales are subject to product availability. If an item is unavailable post-purchase, we will offer a store credit or alternative product option.

Final Sale Policy

Due to international shipping fees and customs, all purchases are final. Once an order is placed, no refunds are allowed.